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試験番号：3601問題集
試験科目：Avaya 「Avaya Virtual Services Platform 9000 Maintenance and Troubleshooting Exam」
問題と解答：全70問

試験番号：3001問題集
試験科目：Avaya 「Avaya IP Office Configuration and Maintenance Exam」
問題と解答：全84問

試験番号：3302問題集
試験科目：Avaya 「Avaya Contact Center Control Manager Implementation and Maintenance Exam」
問題と解答：全70問

試験番号：3303問題集
試験科目：Avaya 「Avaya Proactive Contact Implementation and Maintenance Exam」
問題と解答：全82問

試験番号：3301問題集
試験科目：Avaya 「Avaya Aura Contact Centre Maintenance & Troubleshooting Exam 」
問題と解答：全54問

試験番号：3305問題集
試験科目：Avaya 「Avaya Aura® Experience Portal with POM Implementation and Maintenance exam」
問題と解答：全64問

試験番号：6207問題集
試験科目：Avaya 「Avaya Aura Contact Recording and Avaya Aura Quality Monitoring Implementation Exam」
問題と解答：全62問

試験番号：3300問題集
試験科目：Avaya 「Avaya Aura® Contact Center Administration Exam」
問題と解答：全61問

試験番号：3200.1問題集
試験科目：Avaya 「Avaya Modular Messaging with Avaya Message Store Implementation and Maintenance Exam」
問題と解答：全65問

試験番号：3304問題集
試験科目：Avaya 「Avaya Call Center Elite Implementation and Maintenance Exam 」
問題と解答：全69問

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偉大な事業を実現するために信心を持つ必要があります。あなたは自分の知識レベルを疑っていて試験の準備をする前に詰め込み勉強しているときに、自分がどうやって試験に受かることを確保するかを考えましたか。心配しないでください。IT-Passports.comはあなたがAvayaの3601 3001 3302 3303 3301 3305 6207 3300 3200.1 3304認定試験に合格する確保です。IT-Passports.com のトレーニング試験は問題と解答に含まれています。しかも１００パーセントの合格率を保証できます。IT-Passports.comのAvayaの3601 3001 3302 3303 3301 3305 6207 3300 3200.1 3304試験トレーニング資料を手に入れたら、あなたは自分の第一歩を進めることができます。試験に合格してから、あなたのキャリアは美しい時期を迎えるようになります。

ショートカットを選択し、テクニックを使用するのはより良く成功できるからです。3601 3001 3302 3303 3301 3305 6207 3300 3200.1 3304認定試験に一発合格できる保障を得たいなら、IT-Passports.com の3601 3001 3302 3303 3301 3305 6207 3300 3200.1 3304問題集はあなたにとってユニークな、しかも最良の選択です。これは賞賛の声を禁じえない参考書です。この問題集より優秀な試験参考書を見つけることができません。この3601 3001 3302 3303 3301 3305 6207 3300 3200.1 3304問題集では、あなたが試験の出題範囲をより正確に理解することができ、よりよく試験に関連する知識を習得することができます。そして、もし試験の準備をするが足りないとしたら、3601 3001 3302 3303 3301 3305 6207 3300 3200.1 3304問題集に出る問題と回答を全部覚えたらいいです。この問題集には実際の3601 3001 3302 3303 3301 3305 6207 3300 3200.1 3304試験問題のすべてが含まれていますから、それだけでも試験に受かることができます。

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NO.1 Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report?
(Choose three)
A. Call completed
B. Call failed
C. Call completed in SSA
D. Call routed
E. Call transferred
Answer: C,D,E

Avaya参考書   3305   3305   3305認定資格   3305認定証

NO.2 You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL
database has become corrupted and you have determined you must restore the database from a
backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose
three)
A. Restart the vpms service on the Experience Portal Manager (EPM).
B. Reconnect each Media Processing Platform (MPP) with the EPM.
C. Restart the MPP service from the EPM.
D. Restart the avpSNMPAgentSvc on the EPM.
E. Install a new license file on the EPM.
Answer: A,B,D

Avaya参考書   3305過去問   3305   3305認定証   3305認定資格

NO.3 You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura
Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an
Active Job, but no outgoing call spears to be made. You notice the following entry in the
CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault:
user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign
Manager" and restart the campaign
B. Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
C. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall
user name administered in POM Configuration > POM Server > outbound Settings> voice Server link
has the assigned role of "Web Services"
D. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall
user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server
link has assigned the role of "POM Campaign Manager".
Answer: C

Avaya   3305   3305認証試験

NO.4 You have installed an Orchestration Designer application on a Tomcat application server and
try at call to the application. The test call fails.
What is the best way to validate the application installation?
A. Check the Avaya Aura experience Portal (AAEP) System Monitor.
B. Check AAEP administration System Maintenance > Log Viewer
C. Open a browser window and access the application Http:// <host>: <port>/<application
name>/index.html
D. Look at the Application Detail Report in the AAEP administration.
Answer: C

Avaya   3305   3305   3305参考書

NO.5 The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in
the deployment is not configured correctly?
A. Avaya Aura Communication Manager
B. Avaya Aura Session Manager
C. Intelligent Customer Routing
D. Avaya Aura Experience Portal
Answer: A

Avaya練習問題   3305   3305認定資格   3305   3305

NO.6 On an existing Avaya Proactive Outreach Manager (POM) server, what three are required
when configuring a voice campaign? (Choose three)
A. the IP of the POM server
B. an existing contact strategy
C. the Call Classification Analysis (CCA) timeout to be used
D. an existing contact attribute
E. sufficient voice ports and POM CCA licenses
Answer: B,D,E

Avaya   3305参考書   3305認定資格   3305認定証

NO.7 What is the last step that is required after successful installation of intelligent Customer
Routing (ICR) Core?
A. Restart the terracotta service.
B. Restart the ICR Core service.
C. Restart the httpd service.
D. Reboot the machine.
Answer: D

Avaya   3305   3305   3305   3305過去問   3305認定資格

NO.8 After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port
distribution page only to see the name of the media Processing Platform (MPP) servers in the
system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)
A. The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise
WebLM server is down
B. One or more MPP system resources are overloaded
C. The specified VoIP gatekeeper or SIP gateway is incorrect
D. The Postgres service on the Experience Portal manager (EPM) is not running
Answer: A,C

Avaya過去問   3305練習問題   3305

Avaya 3303認定試験に適する最高の問題集を捧げる

今の多士済々な社会の中で、IT専門人士はとても人気がありますが、競争も大きいです。だからいろいろな方は試験を借って、自分の社会の地位を固めたいです。3303認定試験はAvayaの中に重要な認証試験の一つですが、IT-Passports.comにIT業界のエリートのグループがあって、彼達は自分の経験と専門知識を使ってAvaya 3303認証試験に参加する方に対して問題集を研究続けています。

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試験番号：3303問題集
試験科目：Avaya 「Avaya Proactive Contact Implementation and Maintenance Exam」
問題と解答：全82問

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NO.1 A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are
on break cannot be seen.
What is the reason for this happening?
A. An agent who is on break is not really on a job. The supervisor should see that the agent is still on the
system by looking at a Dialer Agent view Instead.
B. The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the
"Go On Break" option in the PC Agent menu.
C. Display of agents who have used the "Go On Break" function of PC Agent application is not supported
in Monitor.
D. Monitor may not be configured to display agents who are on break.
E. An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
Answer: D

Avaya過去問   3303練習問題   3303   3303練習問題   3303過去問

NO.2 A system supervisor uses Editor to create a new completion code for use in a Job that will run later in
the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job
Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)
A. The agents did not get the email describing the new completion code and the conditions for Itsuse.
B. The completion code changes are in the pending state and won't be available to agents until after the
next dialing application restart.
C. The Proactive Contact Agent application has not been updated to use the new completion code.
D. Monitor is not working properly. There should be at least a few calls with the new completion code.
E. The system supervisor forgot to add the new completion code to the agent keys file associated with the
job.
Answer: B,E

Avaya問題集   3303   3303   3303   3303過去問

NO.3 A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which
login type must be used to see these failed attempts?
A. sysadm
B. system
C. auditor
D. reporter
Answer: C

Avaya認定試験   3303参考書   3303   3303   3303   3303認定資格

NO.4 A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations.
How many Java processes should be running while checking mid-tier services (check_mts)?
A. 3
B. 4
C. 10
D. 13
E. 14
Answer: A

Avaya   3303認定試験   3303認定資格   3303   3303   3303

NO.5 Which hardware component is required for a hard dialer Proactive Contact 5.X.?
A. Avaya Application Enablement Services (AES) 3.1 or later
B. Avaya Enhanced Network Bus Controller (ENBC)
C. Avaya Communication Manager (CM) 3.1 or later
D. TN-744-based Call Classifier Cards version "e" or later
Answer: B

Avaya   3303認定試験   3303認定資格   3303参考書   3303

NO.6 On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error
summary reports?
A. Agent
B. Job
C. Administrative
D. Agent Monthly
Answer: B

Avaya練習問題   3303   3303   3303認定証   3303

NO.7 What should the crontab of a secondary dialer have?
A. pds_maintenance
B. pds_maintenance and db_rnaintenance
C. pds_maintenance and mts_maintenance
D. pds_maintenance, mts_maintenance and db_mainlenance
Answer: B

Avaya認定試験   3303   3303   3303   3303   3303

NO.8 To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt
outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)
A. Opt-out Digit: 5
B. When an opt-out happens, transfer to .. : Transfer to a VDN
C. Message to be played when opt-out fails : 1
D. When opt-out happens, transfer to : Transfer to an outbound job
E. Opt out Digit: #
Answer: A,B,C

Avaya参考書   3303認定試験   3303   3303認証試験

NO.9 A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that
the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the
job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)
A. Log on to the dialer and run check_db and check_mts.
B. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to
send you the output for analysis.
C. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
D. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from
mo_last_status;
E. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
Answer: A,D,E

Avaya参考書   3303認定資格   3303過去問   3303認定資格   3303

NO.10 What does db_mgr script do?
A. It stops and starts the database
B. It copies calling lists to *.old.
C. It rolls up the daily data into monthly statistics.
D. It removes all old and outdated files from the system.
E. It runs a backup of the database to DVD.
Answer: B

Avaya   3303   3303   3303認定資格

NO.11 A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which
two parameters, if mismatched, would cause this? (Choose two.)
A. PORTSinmaster, cfg
B. OPERATORS in master, cfg
C. MAXHIDSLOTS in master, cfg
D. H specified ports configuredindgswitch.cfg
E. N specified ports configured in dgswitch.cfg
Answer: A,E

Avaya   3303   3303   3303   3303認定試験

NO.12 In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list
feature?
A. Agent Application
B. Command User Interface (System Telnet)
C. Analyst
D. Editor
Answer: B

Avaya認定試験   3303   3303練習問題

NO.13 Which three should you verify if a network connection error is suspected between the Avaya Proactive
Contact 5.X server and the PG230RM? (Choose three.)
A. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
B. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe
AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the
Current Internet Address).
C. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive
Contact server.
D. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
E. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
Answer: A,B,E

Avaya参考書   3303参考書   3303   3303   3303   3303認定証

NO.14 A system operator reports that agents are randomly being disconnected from Proactive Contact Agent.
You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to
set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of
recording the next occurrence?
A. tail-facc*0219
B. check_errors 20110219
C. logadm -p opmon |7
D. logcat -p agent
Answer: C

Avaya認定資格   3303   3303   3303認定試験   3303認定資格   3303認定証

NO.15 A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough
records are selected. The operator wants to change selection criteria to select more records and re-run
the call selection without stopping the job.
How can this be achieved?
A. Change the parameters and re-run the selection from Monitor.
B. Change the parameters and re-run the selection from Editor.
C. Change the parameters and re-run the selection from Command User Interface (CUI).
D. Change the parameters and re-run the selection from Analyst.
Answer: A

Avaya   3303認証試験   3303   3303   3303過去問

Avayaの3303認定試験は現在で本当に人気がある試験ですね。まだこの試験の認定資格を取っていないあなたも試験を受ける予定があるのでしょうか。確かに、これは困難な試験です。しかし、難しいといっても、高い点数を取って楽に試験に合格できないというわけではないです。では、まだ試験に合格するショートカットがわからないあなたは、受験のテクニックを知りたいですか。今教えてあげますよ。IT-Passports.comの3303問題集を利用することです。

どのようにAvaya 3303認定試験の準備をしているか

Avayaの3303認定試験に受かるのはあなたの技能を検証することだけでなく、あなたの専門知識を証明できて、上司は無駄にあなたを雇うことはしないことの証明書です。当面、IT業界でAvayaの3303認定試験の信頼できるソースが必要です。IT-Passports.comはとても良い選択で、3303の試験を最も短い時間に縮められますから、あなたの費用とエネルギーを節約することができます。それに、あなたに美しい未来を作ることに助けを差し上げられます。

IT業界の中でたくさんの野心的な専門家がいって、IT業界の中でより一層頂上まで一歩更に近く立ちたくてAvayaの3303試験に参加して認可を得たくて、Avaya の3303試験が難度の高いので合格率も比較的低いです。IT-Passports.comの商品は試験問題を広くカーバして、認証試験の受験生が便利を提供し、しかも正確率100%です。そして、試験を安心に参加してください。

試験番号：3303問題集
試験科目：Avaya 「Avaya Proactive Contact Implementation and Maintenance Exam」
問題と解答：全82問

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NO.1 A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which
two parameters, if mismatched, would cause this? (Choose two.)
A. PORTSinmaster, cfg
B. OPERATORS in master, cfg
C. MAXHIDSLOTS in master, cfg
D. H specified ports configuredindgswitch.cfg
E. N specified ports configured in dgswitch.cfg
Answer: A,E

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NO.2 What should the crontab of a secondary dialer have?
A. pds_maintenance
B. pds_maintenance and db_rnaintenance
C. pds_maintenance and mts_maintenance
D. pds_maintenance, mts_maintenance and db_mainlenance
Answer: B

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NO.3 A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are
on break cannot be seen.
What is the reason for this happening?
A. An agent who is on break is not really on a job. The supervisor should see that the agent is still on the
system by looking at a Dialer Agent view Instead.
B. The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the
"Go On Break" option in the PC Agent menu.
C. Display of agents who have used the "Go On Break" function of PC Agent application is not supported
in Monitor.
D. Monitor may not be configured to display agents who are on break.
E. An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
Answer: D

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NO.4 A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations.
How many Java processes should be running while checking mid-tier services (check_mts)?
A. 3
B. 4
C. 10
D. 13
E. 14
Answer: A

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NO.5 In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list
feature?
A. Agent Application
B. Command User Interface (System Telnet)
C. Analyst
D. Editor
Answer: B

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NO.6 A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that
the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the
job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)
A. Log on to the dialer and run check_db and check_mts.
B. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to
send you the output for analysis.
C. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
D. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from
mo_last_status;
E. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
Answer: A,D,E

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NO.7 Which hardware component is required for a hard dialer Proactive Contact 5.X.?
A. Avaya Application Enablement Services (AES) 3.1 or later
B. Avaya Enhanced Network Bus Controller (ENBC)
C. Avaya Communication Manager (CM) 3.1 or later
D. TN-744-based Call Classifier Cards version "e" or later
Answer: B

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NO.8 Which three should you verify if a network connection error is suspected between the Avaya Proactive
Contact 5.X server and the PG230RM? (Choose three.)
A. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
B. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe
AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the
Current Internet Address).
C. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive
Contact server.
D. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
E. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
Answer: A,B,E

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NO.9 A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which
login type must be used to see these failed attempts?
A. sysadm
B. system
C. auditor
D. reporter
Answer: C

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NO.10 A system supervisor uses Editor to create a new completion code for use in a Job that will run later in
the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job
Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)
A. The agents did not get the email describing the new completion code and the conditions for Itsuse.
B. The completion code changes are in the pending state and won't be available to agents until after the
next dialing application restart.
C. The Proactive Contact Agent application has not been updated to use the new completion code.
D. Monitor is not working properly. There should be at least a few calls with the new completion code.
E. The system supervisor forgot to add the new completion code to the agent keys file associated with the
job.
Answer: B,E

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NO.11 A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough
records are selected. The operator wants to change selection criteria to select more records and re-run
the call selection without stopping the job.
How can this be achieved?
A. Change the parameters and re-run the selection from Monitor.
B. Change the parameters and re-run the selection from Editor.
C. Change the parameters and re-run the selection from Command User Interface (CUI).
D. Change the parameters and re-run the selection from Analyst.
Answer: A

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NO.12 What does db_mgr script do?
A. It stops and starts the database
B. It copies calling lists to *.old.
C. It rolls up the daily data into monthly statistics.
D. It removes all old and outdated files from the system.
E. It runs a backup of the database to DVD.
Answer: B

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NO.13 A system operator reports that agents are randomly being disconnected from Proactive Contact Agent.
You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to
set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of
recording the next occurrence?
A. tail-facc*0219
B. check_errors 20110219
C. logadm -p opmon |7
D. logcat -p agent
Answer: C

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NO.14 To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt
outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)
A. Opt-out Digit: 5
B. When an opt-out happens, transfer to .. : Transfer to a VDN
C. Message to be played when opt-out fails : 1
D. When opt-out happens, transfer to : Transfer to an outbound job
E. Opt out Digit: #
Answer: A,B,C

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NO.15 On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error
summary reports?
A. Agent
B. Job
C. Administrative
D. Agent Monthly
Answer: B

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