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試験番号：920-471問題集
試験科目：Nortel 「Nortel Converged Office CS 1000 Rls.5.x Config and Networking」
問題と解答：全62問

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NO.1 A customer has a Communication Server (CS) 1000 network that includes three CS 1000E systems
running Rls. 5.0 IP Peer Network. The customer has asked you when Digital Signal Processor (DSP)
resources are required.
How would you respond?
A. when a direct media path is required, without circuit switching
B. when it is necessary to connect to third-party SIP-enabled products
C. when it is necessary to connect to third-party H.323-enabled products
D. when it is necessary to transcode between IP and circuit-switched devices
Answer: D

Nortel   920-471   920-471   920-471

NO.2 Which Communication Server 1000 web-based administration application does the Signaling host?
A. Call Server
B. NRS Manager
C. Branch Office
D. Media Gateway
Answer: B

Nortel   920-471   920-471   920-471過去問

NO.3 You are configuring a Bandwidth Management zone on a Communication Server 1000 Rls. 5.0 Call
Server using Element Manager (LD 117). The Call Server zones will be used for Intrazone
communications between endpoints (IP telephones and gateways).
Which is the preferred Bandwidth Management strategy, assuming the network has adequate bandwidth?
A. MO
B. VTRK
C. Best Quality (BQ)
D. Best Bandwidth (BB)
Answer: C

Nortel認定資格   920-471   920-471認定資格   920-471練習問題   920-471

NO.4 A company plans to use the Virtual Trunk Interzone traffic. You are programming a bandwidth
management zone on a Communication Server 1000 Rls. 5.0 Call Server using Element Manager (LD
117).
Which is the recommended Bandwidth Management strategy, assuming that bandwidth conservation is
required?
A. MO
B. VTRK
C. Best Quality (BQ)
D. Best Bandwidth (BB)
Answer: D

Nortel認証試験   920-471   920-471認証試験

NO.5 The Network Routing Service consists of three basic components: Network Protocol, Database
Synchronization, and Database.
Which component(s) combines a SIP Redirect Server, SIP Registrar, H.323 Gatekeeper, and Network
Connection Service into a single application for network-based routing?
A. Database component
B. Call Server component
C. Network protocol component
D. Database synchronization and database component
Answer: C

Nortel参考書   920-471過去問   920-471認証試験   920-471練習問題

NO.6 You are using Element Manager to verify the system configuration before implementing IP Peer
Networking.
Which element can you configure or modify using Element Manager, assuming a VxWorks platform?
A. Call Server
B. Hardware watchdog
C. Network Connection Service
D. Basic Input Output System (BIOS)
Answer: A

Nortel   920-471   920-471   920-471

NO.7 The customer network includes ranges of Directory Numbers that are routed over specific trunk routes
to other nodes in the network via Direct Steering Codes (DSCs) and route lists.
Which type of dialing plan is used?
A. Uniform Dialing Plan (UDP)
B. Flexible Numbering Plan (FNP)
C. Coordinated Dialing Plan (CDP)
D. Network Attendant Numbering Plan
Answer: C

Nortel問題集   920-471認定証   920-471

NO.8 You are implementing IP Peer Networking in a network that includes three Communication Server
1000 Rls. 5.0 systems. DN uniqueness cannot be maintained so it will be necessary to route calls using
site Location Codes (LOCs).
Which type of dialing plan is recommended for the call routing scenario?
A. Uniform Dialing Plan (UDP)
B. Flexible Numbering Plan (FNP)
C. Coordinated Dialing Plan (CDP)
D. Network Attendant Numbering Plan
Answer: A

Nortel認定資格   920-471   920-471   920-471

NO.9 A large customer needs a Nortel Converged Office solution that will support high availability for their
employees and allows for future growth of the organization. The customer currently has 100,000 users,
and is forecasting a potential growth of up to 10,000 users.
Which Nortel Converged Office deployment option would provide the optimum level of functionality?
A. OCS 2007 Standard Edition Consolidated configuration
B. OCS 2007 Standard Edition Expanded configuration
C. OCS 2007 Enterprise Edition Consolidated configuration
D. OCS 2007 Enterprise Edition Expanded configuration
Answer: D

Nortel認定資格   920-471   920-471

NO.10 A company recently deployed IP telephones in its Call Center. During peak traffic conditions, callers
receive an overflow tone and calls are blocked.
Assume the following settings:
Zone Number = 1
Zone Intent = MO
Intrazone Traffic = Best Quality
Interzone Traffic = Best Bandwidth
Resource Type = Shared
Which programming change is recommended in Element Manager (LD 117) to provide dedicated Digital
Signal Processor (DSP) resources to Contact Center IP telephones?
A. Change Zone Intent to VTRK
B. Change Resource Type to Private
C. Change Interzone Traffic to Best Quality
D. Change Intrazone Traffic to Best Bandwidth
Answer: B

Nortel過去問   920-471問題集   920-471   920-471

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試験番号：920-471問題集
試験科目：Nortel 「Nortel Converged Office CS 1000 Rls.5.x Config and Networking」
問題と解答：全62問

試験番号：922-072問題集
試験科目：Nortel 「BCM50 Rls.3.0 BCM200/400 Rls 4.0 BCM 450 Rls. 1.0 Config」
問題と解答：全30問

試験番号：920-464問題集
試験科目：Nortel 「BCM50 Rls.3.0 BCM200/400 Rls 4.0 and BCM450 Rls. 1.0 Instal Con」
問題と解答：全59問

試験番号：920-338問題集
試験科目：Nortel 「BCM50 Rls.3.0 BCM200/400 Rls 4.0 and BCM450 Rls. 1.0 Instal Con」
問題と解答：全70問

試験番号：920-320問題集
試験科目：Nortel 「Meridian 1 Database」
問題と解答：全53問

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NO.1 The Human Resources department wants to have the HR help line?appear on everyone's
telephone (8 users) in the department. They want any available employee to answer "HR
help line" calls. In addition, they want to be able to receive as many simultaneous calls as
there are employees (8) in the department. What would you recommend to the customer?
A. An Automatic Call Distributor (ACD) queue must be setup in Load 32. The 8 employees are
then defined as agents of that ACD group.
B. A Uniform Call Distribution (UCD) list can be defined with the DN's of the 8 employees in
the Human Resources department.
C. A multiple Appearance, Single Call Arrangement DN (SCR or SCN) can be programmed as a
secondary DN on the 8 users digital or Internet Telephones. It allows as many calls to be in
progress as there are appearances of the DN.
D. A Multiple Appearance, Multiple Call Arrangement DN (MCR or MCN) can be programmed
as a secondary DN on the 8 users digital or Internet Telephones. It allows as many calls to be in
progress as there are appearances of the DN.
Answer: D

Nortel   920-320   920-320   920-320

NO.2 Certkiller .com has reported that some local calls are NOT going through (the caller hears
no ringing, etc.). Which two tools can the technician use to determine which trunk is
responsible? (Choose two.)
A. Use LD 80, to trace the DN of the telephone with the problem call. While the problem is
occurring, the output will identify the TN of the trunk for further testing.
B. Use LD 36, to list threshold overflows for the local route. Look for trunks with excessive
short holds and conduct further testing on those trunks using the TRK command in Load 36.
C. Use LD 80, to initiate a Malicious Call Trace (MCT) on the DN reporting the problem for the
date and time indicated in the problem report. This will identify the TN of the trunk involved.
D. Use LD 40, Call Detail Recording Diagnostic, to trace call history for the DN of the user
reporting the problem. From the CDR records output, correlate the call record time with the time
of the users problem call. The matching CDR record will identify the TN of the trunk that should
be tested.
Answer: A B

Nortel   920-320   920-320問題集

NO.3 The Customer Data Block (LD 15) is used define customer related timers when customizing
a Meridian1 system to customer requirements. Which timer is NOT defined in the
Customer Data Block (LD 15)?
A. switchhook flash timing
B. dial tone and Interdigit timeout
C. busy tone / overflow tone timeout
D. off hook alarm security timeout timer
Answer: D

Nortel参考書   920-320   920-320認証試験   920-320   920-320練習問題

NO.4 On A Non Direct Inward Dial (DID) incoming trunk, which overlay (LD) should you use to
route calls to an Automatic Call Distribution (ACD) DN 6000?
A. LD 16 AUTO (Auto Terminate) YES ATDN (Auto terminate DN) to 6000
B. LD 16 AUTO (Auto Terminate) YES and LD 14 ATDN (Auto Terminate DN) to 6000
C. LD 16 AUTO (Auto Terminate) YES and 15 ATDN (Auto Terminate DN) to 6000
D. LD 16 IDC (Incoming Digit Conversion) 27 and LD 49 IDTG (Incoming Digit Termination
Group) to 6000
Answer: B

Nortel認定証   920-320参考書   920-320

NO.5 A telephone needs to be restricted from access to the Paging (PAG) route. If the PAG route
Trunk Access Restriction Group (TARG) equals 1, 3, 5, 6, 7, What should be the Trunk
Group Access Restriction (TGAR) of that telephone?
A. 0
B. 2
C. 4
D. 6
Answer: D

Nortel問題集   920-320   920-320練習問題

NO.6 To ensure that customers are informed about Ethernet LAN ports, what information
should you provide the customer about Meridian1 system ELANs?
A. The Nortel Networks ELAN is used for system administration and must be directly connected
to a Customers LAN (CLAN).
B. The Nortel Networks ELAN is the Enhanced Local Area Network sued to perform system
backups across the network to a customer provided server.
C. The Nortel Networks ELAN is used for connection to other Nortel Networks applications and
must be protected from traffic on a Customers LAN (CLAN).
D. The Nortel Networks ELAN is always a closed private LAN, using a simple hub for
connecting the Meridian 1 system to Optivity Telephony Manager (OTM), CallPilot, or
Symposium.
Answer: C

Nortel認定証   920-320認定資格   920-320認定証

NO.7 Certkiller .com wants external calls at a particular station to forward to an administrative
assistant under busy or no answer conditions, but wants internal calls under busy or no
answer conditions to forward to voicemail. Which software feature should you use to meet
this request?
A. The Meridian Integrated Personal Call Director (MIPCD) application would be required to
route based on Caller ID
B. The feature Call Forward by Call Type (CFCT) routes calls receiving a no answer or busy to
separately defined dialing numbers (DNs) based on if the call is internal and external
C. The feature Call Forward by Call Type (CFCT) only routes calls receiving a no answer to
separately defined dialing numbers (DNs) based on if the call is internal and external, busy calls
always follow the hunt DN.
D. Call Forward by Call Type (CFCT) only routes call receiving a busy to separately defined
dialing numbers (DNs) based on if the call is internal and external, no answer calls always
follow the forward no answer (FNA) DN
Answer: B

Nortel認定証   920-320   920-320   920-320   920-320

NO.8 Certkiller .com wants to be reassured that their customer data is safe on their Option 11C,
or Option 11C mini. How is the customer database backed up on these systems?
A. Optivity Telephony Manager (OTM) is required to backup the Meridian 1 Option 11C or 11C
mini to Meridian 1 Option 11C Hard Disk Drive (HDD).
B. The system backup procedure automatically backs up the customer configuration over the
Ethernet link to a customer provided server at midnight (daily).
C. The Equipment Data Dump (EDD) backs up the latest configuration database, including
recent service changes, by copying from the system's main memory (RAM) to the primary flash
ROM, Backup Flash ROM, and PCMCIA card (if one is present).
D. The EDD procedure backs up the latest configuration database, including recent service
changes, by copying from the system's main memory (RAM) to the Hard Disk Drive, and the
Floppy Disk Drive (FDD), if equipped.
Answer: C

Nortel   920-320認定試験   920-320   920-320

NO.9 Which procedure should you use to effectively implement Ethernet interface (ELAN) on a
Meridian1 system?
A. Use LD 17, Create host entries, Assign host to primary and/or Primary IP address(es), Set up
Ethernet subnet mask, Set up routing entry.
B. Use LD 117, Create host entries, Assign host to primary and / or secondary IP address(es), Set
up Ethernet subnet mask, Set up routing entry.
C. Enable the ELAN interface in LD 117, Use ipconfig to ensure that the IP address(es), subnet
mask and gateway have been auto-configured by the DHCP server.
D. Enable the ELAN interface in LD 17, Use ipconfig to ensure that the secondary IP address(es)
subnet mask and gateway have been auto-configured by the Dynamic Host, Configuration
Protocol (DHCP) server.
Answer: B

Nortel認定証   920-320認定資格   920-320参考書   920-320   920-320認定試験

NO.10 Certkiller .com's disaster recovery plan calls for off-site backup of its Meridian1 system
database, in case a disaster destroys the on-site copies of the system's configuration. How
would you fulfill this request for a Meridian1 Option 61C or 81C?
A. Optivity Telephony Manager (OTM) is the only way to crate an off-site backup for the
Meridian 1 Option 61C or 81C.
B. An auxiliary Floppy Disk Drive (Fdd) would need to be equipped on the Meridian 1 Option
61C or 81C to create the off-site backup.
C. Ensure that they have an extra blank PC Card (PCMCIA) blank memory card and that they
are properly trained to perform an Equipment Data Dump (EDD) on the blank card for off-site
storage.
D. Ensure that they have 2 MB (1.544 MB formatted capacity) blank floppy disks and that they
are properly trained to perform an EDD on the blank floppy disk for off-site storage.
Answer: D

Nortel   920-320   920-320練習問題